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What's not included? - Payable Locally
Southern Ireland surcharge
Continental Europe surcharge.
Personal accident insurance (PAI). This is optional, which you will be offered on collection of the car.
Excess Waiver Cover: This extra insurance is optional to reduce any excess deductible and can be purchased from the car rental supplier on collection of the vehicle.
Fuel: a security deposit is often required for fuel and is usually refunded if the car is returned with a full tank. Please check the fuel policy when you pick up your car.
Parking and traffic fines.
Additional drivers charges where applicable.
Infant seats where applicable
Out of hour’s charges where applicable.
Young drivers charges where applicable.
Period of rental
Rental days are based on 24-hour units.
If you wish to extend the rental period after collection of the car or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates.
Should you wish to extend your hire you can contact Auto International who will be happy to inform the car rental companies on your behalf. No refunds are payable on cars returned early.
Driving licence
Drivers must produce a full driving licence held for at least one year (or in some cases an international driving licence).
In some destinations, drivers must have held a licence for a minimum of 2 years.
It is the driver's responsibility to ensure that he/she has the appropriate driving licence.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements. Please note that if you have a new photo UK ID driving licence you will need to take the paper counterpart with you. Faxed or photocopied licences are not acceptable.
Prepaid rental vouchers
The rental voucher must be presented when picking up your rental car.
Auto International cannot be held responsible for rentals rejected if a voucher is not presented, however if you misplace the voucher please contact us we will be happy to send you a new voucher as soon as possible.
Deposits
All customers must produce a valid credit card in the name of the driver upon collection of the car as a form of deposit.
Cash deposits are not accepted.
A deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. If the tank is not full, fuel used will be charged by our local car rental supplier at its prevailing rate. Please check the fuel policy when you pick up your car.
Deposits against damage, and a security for the car, are required in most locations and a major credit card can be used for this purpose.
Car type
Auto International is unable to guarantee a particular make or model of car. The car shown on your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost).
If you are dissatisfied in any way with the standard of the car booked, you must advise Auto International and our local supplier immediately.
Mechanical difficulties/accidents
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental supplier within 24 hours. You must also complete an accident report form by the end of the rental period.
Local police should also be notified immediately in the case of accidents and a signed police report obtained. Full details of third parties should also be obtained.
Our local car rental supplier must give authority to repair or replace a vehicle whose name and contact details are shown on your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved. Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
A checkout form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding insurance excess charges.
Complaints
Auto International aims to resolve complaints within 28 days of receipt. However, some complaints will take longer owing to the nature of the issue and information provided.
We would require all relevant documentation and information before pursuing a complaint with our suppliers
Cancellations and amendments
All cancellations and amendments must be reported to Auto International as soon as possible.
We will not charge you if you have to cancel or amend a reservation made through us.